1. Introduction

Prhlo.com (“Prhlo,” “we,” “us,” or “our”) provides free and paid spoken English courses, video lessons, and related educational content primarily for Urdu-speaking learners in Pakistan and abroad. This Privacy Policy describes how we collect, use, store, and protect information when you visit prhlo.com, watch our lessons, enroll in a course, or contact us through WhatsApp, email, or social media.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not use our website or services.

2. Information We Collect

We collect information in a few different ways, depending on how you interact with Prhlo.com.

2.1 Information you provide directly

• Name, phone number, and WhatsApp contact details when you message us to enroll in personal classes
• Email address, if you contact us by email or subscribe to updates
• Payment-related details when you pay for a paid course (processed by third-party payment or mobile wallet providers — we do not store full card numbers)
• Any messages, questions, or feedback you send us directly

2.2 Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the site, and referring website
• General location (city/country level, inferred from IP address)
• Cookies and similar tracking technologies (see Section 4)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our free and paid English courses
• Schedule and confirm personal one-on-one classes over WhatsApp
• Respond to your questions, support requests, and enrollment enquiries
• Process payments for paid classes and send related confirmations
• Understand how students use our lessons so we can improve course content
• Send occasional updates about new lessons, courses, or offers, where you have not opted out
• Detect, prevent, and address technical issues, spam, or abuse
• Comply with applicable legal obligations

4. Cookies & Tracking Technologies

Prhlo.com may use cookies and similar technologies (such as local storage) to keep the site working properly and to understand how visitors use our lessons. These may include:

• Essential cookies — required for basic site functionality
• Analytics cookies — help us understand which lessons and pages are most useful (for example, via Google Analytics)
• Embedded video cookies — set by YouTube when you watch an embedded lesson video

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site, such as video playback or saved preferences.

5. Third-Party Services

We work with a small number of trusted third-party services to run Prhlo.com. These providers may process limited data on our behalf, subject to their own privacy policies:

• YouTube — for embedding and playing free video lessons
• WhatsApp Business — for enrollment conversations and class scheduling
• Google Analytics (or similar analytics tools) — for understanding site traffic and usage patterns
• Payment or mobile wallet providers — for processing paid course fees
• Web hosting and content delivery providers — for keeping the website online and fast

We do not control these third parties’ own data practices. We encourage you to review their respective privacy policies for more detail.

6. Data Sharing & Disclosure

We do not share your personal information with third parties except in the following limited circumstances:

• With service providers who help us operate the website, process payments, or deliver classes (bound by confidentiality)
• If required to do so by law, regulation, or a valid legal request
• To protect the rights, property, or safety of Prhlo.com, our students, or the public
• In connection with a business transfer, such as a merger or acquisition, where your information may be transferred as part of that transaction

7. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. Enrollment and payment records may be kept for a reasonable period after your course ends for support and record-keeping purposes. You may request deletion of your information at any time, subject to Section 10 below.

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Prhlo.com’s courses are intended for general audiences and are not directed specifically at children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can remove it.

10. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Opt out of promotional messages at any time
• Withdraw consent for data processing where consent was the basis for processing

To exercise any of these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe.

11. International Users

Prhlo.com is based in Pakistan and primarily serves learners in Pakistan and India, though our free lessons are accessible worldwide. If you access our website from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan or other countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out: